The Hotel Operations Division of the Maritime Holdings Group is a hotel and accommodation management, housing and ship’s services supplier, staffed by a group of industry-experienced personnel with more than 60 years combined experience, and supported by our head office in Florida, U.S.A.
Since the Company was formed we have provided hotel, accommodation and catering services to many vessels in the United States, Central and South America, Europe and Asia. At any given one time we have operated up to seven passenger ships serving over 4,000 passengers per day with a rotating crew pool almost 2,000 employees, while concurrently providing occasional accommodation services for shorter projects.
These are our major services:
Hotel and Catering Operations
Maritime Holdings Group is able to operate either as a full service hotel management company or as a concessionary service to provide the following services:
- Hotel operation management
- Food and Beverage operations
- Menu development
- Hotel crew recruitment and training
- Entertainment, Casino and Spa services
- Logistics and Purchasing
Hotel Accommodation Projects
The Maritime Holdings Group and subsidiary companies have provided Accommodation and
Catering Services through the world for undertakings ranging from disaster relief to assistance to customers requiring temporary accommodation for projects.
Amongst the most significant projects:
Vessel: Regal Empress. IMO No. 5262835. Flag: Bahamas (1300 beds accommodation, catering and related services for relief workers assisting in disaster operation relief post Hurricane Ike for the City of Galveston, Texas)
Vessel: Ola Esmeralda. IMO No. 6613388. Flag: Venezuela (working hand-in- hand with the
United Nations Task Force and the Ship’ Owners to provide accommodation, catering and logistic support after the 2010 earthquake ravaged Haiti)
Vessel: Silja Festival. IMO No. 8306498. Flag: Latvia (1500 beds accommodation, catering, food logistics and related operational services for increased workers during a major Disney Cruise Line refit at Cadiz, Spain in 2013)
Vessel: Ocean Atlantic. IMO No. 8325432. Flag: Bahamas (Catering, food logistics and purser services for an accommodation vessel housing Siemens workers servicing wind farms in the North Sea in 2015)
Vessel: Sea Discoverer. IMO No. 9213131. Flag Bahamas (Catering and food logistics for an accommodation vessel used by the United Kingdom Special Forces (SAS) for training exercises in the southern coast of England, U.K. and Gibraltar in 2015)
Revenue Enhancement
Maximizing onboard revenues while maintaining high guest satisfaction is a critical objective in today’s competitive business environment and Maritime Holdings Group has developed a significant experience in the following areas:
- Art Auction
- Bars and Wines
- Beauty Center and Spa
- Casino and Gaming
- Communication and Internet
- Dining Service
- Gift Shop, Photo, Shore excursions
We can assist cruise lines by reviewing their Onboard Revenue management approach and making it more effective.
Passenger Satisfaction
Maritime Holdings Group can assist cruise operators in ensuring that guest satisfaction is closely monitored by sailing incognito and present a professional tailor made report on the following areas:
- Airport meet-and- greet operation
- Embarkation procedures
- First impression of the ship
- Bar and wine service
- Cabin accommodation and cabin service
- Casino facilities, quality of operation, honesty of staff
- Dining services and food preparation
- Entertainment and activities program
- Photo shop, Beauty and Spa
- Purser office and front desk
- Shore excursions